Veterinary Complaints System Reform is urgently needed.
Because when mistakes happen, pet owners need a fair and transparent way to be heard.
⚖️ When Pets Are Let Down, Families Need Justice
When a vet gets it wrong — through negligence, mistakes, or malpractice — pet owners are left in the dark.
The current complaints system is confusing, slow, and often feels stacked against families.
Pet owners can struggle to get clear answers.
They can feel ignored, silenced, or trapped in endless red tape.
Meanwhile, pets suffer.
And without accountability, mistakes can be repeated.
In almost every other industry — from hair salons to car repairs — consumers have clear rights.
You’re entitled to honest service, transparent pricing, and recourse if something goes wrong.
But not in the veterinary industry.
That’s why Veterinary Complaints System Reform is essential — to protect pets, support families, and rebuild trust.
🛑 Why We Need an Independent Ombudsman
Right now, complaints against vets are handled mainly by the veterinary profession itself.
This creates a clear conflict of interest.
How can pet owners trust a system where the industry investigates its own?
How can pets get true justice if those responsible police themselves?
An independent, government-backed ombudsman is the solution:
- Empowered to hold vets accountable and recommend real change
- Transparent and impartial
- Easy to access and understand
- Able to investigate complaints thoroughly and fairly
Vets need protections too, but so do pet owners. We understand that veterinary professionals are doing difficult work, often under challenging conditions. But this cannot come at the cost of leaving pet owners unprotected when negligence occurs. Right now, the system is designed to protect the industry, not the people who rely on it most — the pet owners who pour their time, money, and hearts into their pets’ care.
Too often, we’re left with no way to address poor treatment, financial exploitation, or misdiagnosis. When something goes wrong with our pets, we’re expected to take whatever comes — and deal with it quietly. But that’s not right. Pet owners should have access to fair treatment and clear recourse — just like any consumer.
🐶 What This Means for Pets and Their People
A fair complaints system means:
✅ Pet owners get the answers they deserve
✅ Pets are protected by vets who know they’re being watched
✅ Mistakes are less likely to be swept under the rug
✅ Trust is rebuilt between families and veterinary care
It’s about more than paperwork — it’s about justice, safety, and care.
Pet ownership is personal. You’re not just paying for a service — you’re investing in a relationship, in a family member. When things go wrong, it’s not just about the financial cost; it’s about the emotional toll. The trauma of watching your pet suffer because someone failed to listen. The anger of seeing your concerns dismissed, again and again. The fear of not knowing where to turn for help.
A fair system would acknowledge that emotional weight, offering a clear, independent process to hold professionals accountable — and making sure that pet owners are protected, not just exploited.
💥 What We’re Calling For
We’re calling for the creation of an independent ombudsman — a neutral body that ensures fair treatment for both pet owners and veterinary professionals.
This ombudsman would:
- Provide a transparent, impartial avenue for handling complaints
- Ensure that care standards are upheld
- Investigate concerns without bias or industry protectionism
- Help build trust and prevent repeat failings
But we need more than just an ombudsman.
We need:
✅ Clear pricing before treatment begins
✅ Honest communication about potential costs
✅ A fair complaints process that works — for everyone
⚖️ What a Fair System Looks Like
A fair system protects both pet owners and veterinary professionals.
It holds everyone to the same standards of care, accountability, and transparency.
Veterinary complaints system reform isn’t about assigning blame.
It’s about balance. It’s about respect.
And it’s about creating a neutral, accessible place to turn when things go wrong.
Vets need protections from unfounded complaints — and pet owners need protection from negligence, error, and injustice.
🐶 What This Means for Pets and Their People
✅ Pet owners get the answers they deserve
✅ Pets are protected by stronger systems of oversight
✅ Vets are held to consistent, transparent standards
✅ Trust is rebuilt through fairness — not silence
It’s about more than paperwork.
It’s about justice, safety, and care.
🐾 Coco’s Story: Lost in the System
When Coco’s care went wrong, there was no independent body to turn to.
No clear process for holding the vet accountable.
We had to fight at every turn — navigating a system built to protect the industry, not us.
It was slow. It was confusing. It left us powerless and unheard.
But that’s not how it should be.
Coco’s story isn’t just one of recovery.
It’s a fight for change.
A fight for veterinary complaints system reform — so no other family feels alone when they speak up.
📢 What You Can Do:
Join us in pushing for a system that protects pets and their people. Stand up for fairness, transparency, and accountability in veterinary care.
👉 It’s time for a change. Help us create a fairer, more transparent system for all pet owners.
✅ Sign the petition. Share our story. Fight for better protections.
Our Change.org petition is calling for stronger legal protections for pets and their people. It’s free, it’s fast, and it matters.
Sign the petition here
❤️ Pets Deserve More Than a Broken System
We trust vets with our pets’ lives.
When that trust is broken, there must be a way to fix it.
A system that listens.
A system that acts.
A system that protects.
This is about fairness.
This is about justice.
This is about real change.
Together, we can create a system that works — for all of us.
📢 Want to see everything we’re fighting for?
👉 Explore Coco’s Campaign Cores – from consumer protections to legal reform, we’re working for real change that puts pets and their people first.